Case Reporting and Follow-Up

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Part 1:

Reporting

1

Go to the Reporting Form

Please go to our incident reporting form.

2

Fill in the details

Please read each question carefully and complete the form in detail. Complete information helps us support you better.

3

Skip certain fields

You will see a field labeled "For SOH team use only." Please leave this field blank.

4

Complete the Captcha

Please complete the Captcha to help protect our system from abuse.

5

Click Submit

Click Submit. You will see your Case Number on the next page.

Part 2:

Check Your Case Status

1

Go to the Follow-Up Form

Go to the "Follow-Up Form" menu on our platform.

2

Enter your Case Number

Enter your Case Number in the field.

3

Click Search

Then click Search to get the latest update.

4

Read your status

You will see the latest status of your case here.